In formal correspondence, using the recipient's first name in the salutation is generally acceptable.

In formal correspondence, using the recipient's first name in the salutation is generally acceptable.

• A. True
• B. False
• C. Sometimes
• D. Not recommended

Answer: (B)

In formal writing, the salutation sets the tone and should project professionalism. Using the recipient’s first name is generally too informal and can come across as presumptive or disrespectful, especially when you don’t know the person well or are communicating in a cross-cultural or formal business setting. That’s why the customary approach is to address the person by a title and surname (for example, Dear Mr. Smith or Dear Dr. Lee) unless you have explicit permission to use a first name or you are in a context that specifically adopts a first-name basis. Exceptions occur when the recipient has invited you to use their first name or when the organizational culture or culture of the interaction encourages informality; otherwise, sticking to a formal address is the safer, more professional choice.

In formal writing, the salutation sets the tone and should project professionalism. Using the recipient’s first name is generally too informal and can come across as presumptive or disrespectful, especially when you don’t know the person well or are communicating in a cross-cultural or formal business setting. That’s why the customary approach is to address the person by a title and surname (for example, Dear Mr. Smith or Dear Dr. Lee) unless you have explicit permission to use a first name or you are in a context that specifically adopts a first-name basis. Exceptions occur when the recipient has invited you to use their first name or when the organizational culture or culture of the interaction encourages informality; otherwise, sticking to a formal address is the safer, more professional choice.